Lynch Training & Development Ltd
Phone: 01 2966288/ Mobile: 086 8258000
Training Courses
PRESENTATION SKILLS
This one day training course is highly interactive, it will arm attendees with the skills and mindset required to bring them to a new level of confidence, ability and excellence as a presenter. All attendees get experience in presenting which is supported by feedback and coaching, banishing all fears and doubts they may ever have had about themselves as presenters.
  Course Outline:
• Uncover your own personal power as a presenter
• Prepare effectively by developing clear presentation outcomes
• Avoid Common Pitfalls
• Handle Q&A sessions
• Hold the Audience’s Attention whilst getting your message across
• Using humour, story telling and metaphor
• Presentation Structure
• Delivery & Feedback
ASSESSING TRAINING & DEVELOPMENT NEEDS FOR YOUR ORGANISATION
This course prepares delegates for the task of assessing Training & Development Needs for their organisation, using the Systematic Approach. With Systematic Training, the requirements of jobs, tasks and skills are analysed this eliminates wasted time and effort in unnecessary training. The best way of doing a job is identified and training is developed to bring workers to Experienced Worker Standard (EWS).
  Course Outline:
• What is Systematic Training?
• The Benefits of a Systematic Approach
• The Systematic Training Cycle
• Job and Task Analysis
• Identifying The Training Gap
• How to Use Job/Task Analysis to Prepare:
      o Training Objectives
      o Course Syllabus
      o Training Programme
• Evaluating the success of your programme
TRAIN THE TRAINER
This course will equip you with the confidence and skill to stand up in front of others as the 'expert'. People expect a lot when they go on a course, you need to be well prepared and able to handle whatever happens in the training room in a professional manner. This course will equip you with the skill to enliven, inspire and motivate the people who attend your training, making the training room and their learning a rewarding and worthwhile experience.
  Course Outline:
• Prepare effectively by developing clear training outcomes
• Understanding group dynamics
• Identifying your personal training style
• Working the room
• Hold the Audience’s Attention whilst getting your message across
• Using humour, story telling and metaphor
• Training Structure
• Dealing with difficult participants and situations
• Delivery & Feedback
• Evaluating the success of your programme
DEALING WITH DIFFICULT PEOPLE
The Dealing with Difficult People training programme will help you identify why people are difficult and improve your confidence in dealing with them. By dealing compassionately with frustrated or angry people and taking action to fix their problems you can restore trust and confidence. You can even create a relationship that is stronger than it was before. This can be done by finding the positive potential in negative experiences.
  Course Outline:
• What is Difficult Behaviour?
• Listening Skills (Defensive versus Non Defensive)
• Recognise behavioural patterns
• Assertive Skills
• Personal Power
• Learning to say ‘NO’
• Body Language
• Feedback
• Managing Anger
• Self Esteem
TIME MANAGEMENT
Time Management is a set of skills used to help you achieve more in the same number of hours by concentrating on items:
Worth Your Attention
Successful time management is crucial if you are to succeed in business, this Course will give you a set of skills to help you successfully manage your time so the majority of it is spent on high-priority tasks. You will discover how to manipulate your work schedule so you can fit more into the day and successfully complete tasks without stress.
  Course Outline:
• What is Time Management
• Setting Goals
• Effective Prioritisation
• Delegation
LEADING EFFECTIVE MEETINGS
This course will equip attendees with the skills required to run effective meetings. We are all familiar with the ‘meeting about meetings syndrom’ where we run from one meeting to the next, with all the meetings running over time and serving very little purpose. On the other hand, business meetings can be very useful and productive if they are managed effectively. Well run meetings can generate valuable and dynamic information to cope with the many aspects of running a business
  Course Outline:
• Your role as a facilitator of a meeting
• Setting clear outcomes
• Agenda & Time Frame
• Understand group dynamics, encouraging participation
• Enhance listening and communication skills
• Create possibilities, explore different viewpoints
• Brainstorming and problem solving techniques
• Make effective decisions within a group
• Keeping the group focused
• Getting your group to follow through on commitments, and meet deadlines
• Minutes
• Review and learn from your experience
ASSERTIVENESS TRAINING
Being assertive is the art of getting understood by others by being neither aggressive nor passive, but by stating your needs clearly and effectively. This course explores a way of communicating and behaving with others that helps people to become more confident and assertive.
  Course Outline:
• What is Assertiveness?
• The Difference between Passivity, Aggression and Assertion
• Assertive Skills
• Personal Power
• Learning to say ‘NO’
• Body Language
• Feedback
• Managing Anger
• Self Esteem