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Interpersonal skills

Whether you are persuading colleagues, selling to a client or energising a team how you communicate your message to the audience determines success or failure in terms of achieving the objective of the presentation. This comprehensive presentation skills course equips attendees with the skills required to communicate their message effectively.   A highly practical course where attendees get to deliver a presentation and get feedback from the tutor.

Types of presentation skills courses

• Presentation skills
• Presenting to influence
• Public speaking

What you will learn:

You will learn how to structure your presentation for maximum influence, credibility, and impact. You will learn how to engage and motivate your audience.  You will discover the art of storytelling in powerful presentations.  You will learn how to overcome nerves, handle question and answer sessions and use visual aids effectively.

How it will help:

This course provides the skills that empower you to communicate confidently and capably to any audience.  It will help you overcome your fear of speaking in front of others, and gain confidence as an accomplished presenter.  It will help you structure presentations that get the message across effectively and successfully.

Assessing training & development needs allows you to directly link the skills needed within the organisation with your current skill level. This course equips attendees with the skills required to carry out a training needs analysis. You will be able to make recommendations and implement findings to ensure a good return on your training investment.

You will learn:

You will learn how identify training needs, linking these needs to corporate vision, strategy and objectives. You will discover how to use a systematic model to assess training needs. You will learn the systematic training cycle. Attendees will learn how to collect and analysis information pertinent to job roles in order to identify training gaps. Attendees will learn how to use that information to prepare training objectives, course syllabus and training programmes. Attendees will learn how to evaluate the success of your programme.

How it will help:

After this training needs analysis training course, delegates will be able to prepare a plan for the identification of current and future training needs.  They will be able to select and use information gathering techniques effectively and analyse that information in order to prioritise training needs.  They will know how to produce a training plans that deliver the required return on investment.

This highly interactive and practical course will provide attendees with the skills and knowledge necessary to be an effective trainer.  In the course attendees will learn skills and techniques which enable them to engage learners, encourage learning, lead programmes and deliver effective training sessions.  The training methods employed will centre on developing a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, exercises and roleplay.  All participants will be given the opportunity to deliver a short training session, they will be given feedback by tutor on this.

You will learn: 

Attendees will work through adult learning theory, discovering how to set clear and realistic learning objectives.  They will then explore a process to help them develop and deliver effective training programmes.  We will look at how we can create interest through use of relevant exercises/activities ensuring all learner types are catered for.  Attendees will learn how to deal with challenging attitudes and behaviours while facilitating learning and encouraging learner participation.  We will look at evaluation methods that can be used to measure the effectiveness of the training programme.

How it will help:

After this course, attendees will be equipped with the necessary skills and techniques to design and deliver effective training sessions.  You will know how to structure training programs, engage participants and deliver content in a clear and engaging manner.  By learning effective training methodologies and techniques,  you will be able to deliver training sessions that have a greater impact on participants.  This can lead to improved learning outcomes, increased retention of information and better application of skills in the workplace.

This course provides attendees with the skills and tools they need to communicate more assertively with others.  By understanding how to control emotions, you will understand how to have controlled conversations, demonstrate confidence and use these skills to build more effective relationships.  Attendees will explore tools and techniques they can use to help build confidence and self-esteem.   They will explore their individual communication style and that of others to help you deal with and reduce conflict.

You will learn:

You will learn how to develop an assertive mindset by exploring self-beliefs that make being assertive difficult.  You will learn the role perception has to play and practice expanding the view so you can base decisions on facts.  You will learn how to communicate assertively to get the outcomes you want.  You will discover how being emotionally intelligent can help you get the outcomes you want without being aggressive.  You will learn how to reduce stress and gain clarity in your interactions with others by knowing what to accept and when to say ‘no’.

How it will help:

This course will enable you to find ways to become your own master and avoid being trampled on.  It will help you  be confident in who you are enabling you to present your views without fear but also with respect for others.  Assertiveness is a key to better and quicker decision making and faster and more productive actions.

This course is designed for anyone looking to brush up on their interview skills.  It is designed to direct the participants through the various stages of the selection process. It will also ensure that participants are equipped with the knowledge to submit an application that gets them shortlisted and how to prepare for the interview so their answers are relevant.

You will learn:

You will learn fill out an application form or submit a CV which matches criteria being looked for in the job advertisement.  You will then learn how to prepare for and conduct engaging interviews.  You will learn how to identify core responsibilities and competencies required for the role.  On the back of this you will learn how to prepare competency based answers.  You will learn the STAR model and how to use this to answer competency based questions in the interview.

How it will help:

On completion of this course attendees will be equipped with the knowledge necessary to give themselves every opportunity to succeed in job applications/interviews.

This course is designed for anyone who is involved in the interviewing process.  It is designed to direct the participants through the various stages of the selection process. It will also ensure that participants are equipped with the knowledge to score and evaluate candidates against specified criteria so they can make confident recruitment decisions.

Types of Interview skills courses:

• Interviewer skills
• Interviewee skills

You will learn:

You will learn how to prepare for and conduct engaging interviews and what you need to know in relation to employment law when interviewing.  You will learn best practice interview skills needed to hire the right candidate with applicable skills, behaviours and mindset.  You will learn how to prepare for the interview, identifying core responsibilities and competencies required for the role.  On the back of this you will learn how to prepare and ask competency based questions that will allow you assess whether the candidate fits in with the job role and culture of the team and organisation.  You will learn the STAR model and how to use this to assess a candidates’ capability against competencies in the interview.  You will learn how to ask questions and probe into same in order to get evidence of competence which you will use to score the candidate.  You will learn how to score interviews.

How it will help:

On completion of this course attendees will be equipped with the knowledge necessary to make the best possible recruitment decisions, to meet organisational goals.

Every day,  people are called upon to utilise their powers of persuasion and influence. The objective of this course is to arm participants with the various tools they need to enable them to be more flexible and effective when influencing others.  We will explore human behaviour, look at the how power and perception impact our ability to communicate and influence effectively.  Participants will assess their own influencing style and learn tools and techniques to aid them influence and persuade effectively.

You will learn:

With coercion, manipulation and threats you can make people take action, but the lasting effects can be detrimental to workplace relationships.  On this course you will learn practical tools and techniques for gaining commitment from others.  You will work through a number of models, ideas and tools you can use to influence and persuade effectively, getting people to act not because they have to but because they want to.

How it will help:

On completion of this course attendees will be equipped with the tools necessary to effectively motivate and influence others downward, across, and upward in their organisation’s chain of command.  Influencing effectively allows you to get things done without resorting to coercion, manipulation or threats. This makes it easier to get support for your ideas while maintaining relationships, motivate others to tackle tough or risky projects and have your voice heard at higher-level strategic meetings.

The aim of these courses is to equip attendees with the tools and understanding required to confidently communicate and handle difficult people, conversations and conflict at work.  Communicating difficult subject matter or dealing with difficult people or conflict can be an emotionally charged event.  The stress of handling these situations can result in poor productivity and negatively influence other staff members. These training courses will allow attendees gain a deeper understanding of how their communication can either help or hinder the interaction.  Attendees will leave with a set of tools and processes they can use to address difficult behaviour, effectively manage difficult conversations and conflict in order to achieve more win-win outcomes.

Types of conflict courses:

• Dealing with difficult people
• Managing difficult conversations
• Managing conflict

You will learn:

Attendees will learn how to confidently respond to difficult behaviour and achieve positive outcomes. Attendees will discover how your beliefs lead to self-fulfilling tendencies. We will work through a toolkit which can be used to deal with difficult people or manage difficult conversations. Attendees will learn how to be emotionally intelligent when emotional hijacking occurs. We will explore how beliefs lead to self-fulfilling tendencies’. Attendees will learn a framework for having difficult conversations and managing conflict.

How it will help:

On completion of this course attendees will be equipped with the tools necessary to effectively manage difficult people, conversations and conflict.

This Effective Communication Skills course aims to help attendees develop their communication skills.  Effective Communication enables an organisation’s employees to increase their effectiveness and collaboration with internal and external customers.  It improves teamwork, decision making, and problem-solving skills.

What you will learn:

Attendees will learn how to adapt their communication style according to the situation and needs of the other person.  Attendees will learn how to use persuasive behavioural and communication techniques to get win/win outcomes.  Attendees will learn the art of effective questioning and listening.  We will work through a process which can be used to structure communications in order to manage and effectively influence difficult conversations. Attendees will learn the role perception has to play in communication and how to adapt your behaviour to establish and maintain effective working relationships.

What you will get: 

Increased levels of trust and collaboration.  Greater employee engagement.  Increased workplace productivity.  Less conflict.

The aim of this course is to give participants a platform to explore how they manage their time and that of their teams.   It gives them an appreciation of how time when proactively managed can be used to achieve personal, team and organisational objectives more efficiently and effectively. Participants will explore how their team contributes to overall performance and consider how they can achieve key results by approaching work in a structured manner through effective planning and prioritisation.

What you will learn:

You will learn how to prioritise your work in relation to its overall organisation contribution.  You will discover how to use Coveys ‘Time management’ matrix to help you assess what is on your plate, what is contributing most value, where you can create efficiencies.  You will learn how to set achievable and measurable goals.  You will learn how to delegate effectively.

What you will get:

Effective time management techniques increase your focus and productivity.  They also reduce distractions and procrastination.   Taking control of your time through good time management increases your productivity.  Essentially effective prioritisation and time management allows you to accomplish bigger results in a shorter period of time by focusing on the right things.

In this personal branding course attendees will learn how to create and influence public perception of how they are viewed by positioning themselves as an authority in their industry, elevating their credibility, and differentiating themselves from the competition, to ultimately advance their career, increase their circle of influence, and have a larger impact.

Types of courses:

• Personal branding
• Personal effectiveness
• Resilience
• Growth mindset
• Emotional intelligence

What you will learn:

You will learn the importance of personal branding and how to create your brand identify.  You will learn how to define yourself, your goals, aspirations, attributes, values, strengths and what articulate your uniqueness.  You will learn how to create verbal branding through compelling messages, storytelling and presentation skills.  You will learn the art of fostering relationships.

What you will get:

What is so important about developing your personal brand is that it allows you to stand out from the crowd and display your true talents and attributes. A successful personal brand will mean organisations pick you for their job, team, project, or promotion.